01. What is the process for booking a car online?
Booking a car online with Mini Map is simple. Just search for your preferred vehicle, select it, fill in your details, and confirm your booking. You’ll receive a confirmation message with all the necessary information.
02. Do you offer airport pick-up and drop-off services?
Yes, we offer convenient airport pick-up and drop-off services. Simply select this option when booking, and our team will ensure your car is ready when you arrive or when you're heading to the airport.
03. Do you offer hotel pick-up services, as well as UAE city tours?
Yes, we provide convenient hotel pick-up services to make your journey stress-free. Additionally, we offer UAE city tours, allowing you to explore the best destinations with ease. Whether you need a ride from the airport, your hotel, or want to discover the cities of the UAE, Mini Map Rent a Car has you covered. Simply select your preferred option during the booking process, and we’ll take care of the rest!
04. What payment methods do you accept?
We accept a wide range of payment options, including major credit cards like Visa, MasterCard, and American Express, ensuring a smooth and secure booking process. For your convenience, we recommend using these methods for all transactions.
05. Is insurance included with the rental?
Yes, basic insurance coverage is included with all rentals. However, you can opt for additional coverage, such as collision damage waiver (CDW) or theft protection, for extra peace of mind.
06. Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation through our website or by contacting our customer support team. Please note that changes or cancellations may be subject to our policy and any applicable fees.
07. Do you offer one-way rentals?
Yes, we offer one-way rentals within Dubai and to select cities. You can pick up your vehicle at one location and drop it off at another. Be sure to check availability when making your reservation.
08. Are there any additional charges I should be aware of?
Additional charges may apply for services such as GPS rental, child seats, additional drivers, and extended rental periods. All potential fees will be clearly outlined during the booking process.
09. What if I return the car late?
If you return the car later than the agreed-upon time, late fees may apply. We recommend contacting us as soon as possible if you anticipate being late, so we can assist you in avoiding any unnecessary charges.
10. Do you have a fuel policy?
Our standard fuel policy is "full-to-full," meaning you’ll receive the car with a full tank, and you must return it with a full tank. If the tank is not full upon return, refueling charges may apply.
11. Can I rent a car if I don’t have a credit card?
Yes, we support flexible payment options! You can use a credit card, debit card, or even cash for your rental deposit. We aim to make the rental process as convenient as possible for you, so you have the freedom to choose the payment method that suits you best.